Shipping Policy

Thank you for shopping with itaido. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing Time

  • Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Orders placed before 4:00 PM PT will be processed on the same business day.

  • Orders placed after 4:00 PM PT will be processed on the next business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

Shipping Origin

All orders are shipped from our international warehouse.

Shipping Destinations

We currently ship to the following market:

  • United States (Continental U.S. only)

We do NOT ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • U.S. Virgin Islands

  • Guam

  • American Samoa

  • Northern Mariana Islands

  • APO/FPO military addresses

  • Any other U.S. offshore islands or territories

Estimated Delivery Time

United States (Continental U.S.)

  • Processing Time: 1–3 business days

  • Shipping Time: 5–10 business days

  • Estimated Total Delivery Time: 6–13 business days

Please note that delivery times may be extended due to:

  • Customs inspections

  • Public holidays

  • Severe weather

  • Flight delays

  • Carrier disruptions or other unforeseen circumstances

Shipping Fees

United States (Continental U.S.)

Order Amount Shipping Fee
$0.01 – $39.99 $6.99
$40.00 and above Free Shipping

Free shipping applies only to the continental United States.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email.

You can track your package here:

https://www.17track.net/en

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate at checkout.

itaido is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Contact Us

Email: service@itaido.store

International Warehouse Address:5101 Santa Monica Blvd Ste 8Los Angeles, CA 90029 United States

China Factory Address:Workshop, Jinzhiyuan Garment Factory Liyushan Industrial Zone, Fucheng Town, Haifeng County Unit 201, 2nd Floor

Business Hours:Monday–Friday, 9:00 AM–5:00 PM PT

Phone:(+1)2139800145